Local Hangouts Are Driving Loyalty in 2026 — and Dive Bars Lead the Way
In 2026, loyalty in hospitality isn’t just about points, discounts, or flashy TikTok moments. It’s about belonging. Younger guests, especially Gen Z, […]
85% of consumers will share their data — if the value exchange is clear
Personalisation has long been positioned as the key to better customer relationships. Know your customer, tailor the offer, increase loyalty. But as […]
How hospitality venues can turn one-time guests into loyal customers
A customer walks into a venue, enjoys a great meal or drink, and never comes back. It happens all the time.
Rethinking loyalty: the shift toward tailored customer engagement
The recent closure of Flybuys New Zealand, a loyalty program that operated for almost 30 years, underscores a significant shift in the […]